長汽(02333.HK)應用AWS全渠道解決方案建設全球聯絡中心
亞馬遜(AMZN.US)旗下AWS舉行亞馬遜雲科技中國峰會,宣布長城汽車(02333.HK)通過應用AWS的全渠道解決方案Amazon Connect,已構建全球聯絡中心,實現全球客服從統一渠道、客戶投訴分級與跟進、閉關管理至統計考核等環節的全鏈路優化。目前系統已在荷蘭投入使用,並計劃在全球8個國家陸續部署,預期可全面提升長汽的海外售後服務質量和客戶滿意度。
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