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聯想集團(00992.HK):擎天4.0目標用AI替代四分一四級流程
阿思達克 06-18 14:17
MWC25上海期間,聯想集團(00992.HK)執行副總裁兼中國區總裁劉軍透露聯想擎天智能IT引擎的發展歷程,2017年是擎天1.0時代,提供雲原生、中台化能力;2020年擎天2.0,推出智能客服魔方,智能客服魔方坐席400個,年服務單量3,000萬,Al自動閉環完成70%,服務時長1分半; 至於2023年擎天3.0,推出營銷智能體、銷售智能體、服務智能體,營銷智能體降本25%,銷售智能體將時間從12分鐘縮短至2分鐘。2025年擎天4.0,推出超級智能體和領域智能體,目標是用AI替代四分一的四級流程。
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