海底撈(06862.HK):「未來日期」麻醬為員工誤觸鍵盤所致 產品符合要求
內媒報道,消費者王女士近日購買海底撈(06862.HK)的「撈派豆花乾拌麻辣燙套餐」後出現腹瀉症狀,其後發現有日期標籤問題的花生芝麻醬,涉及她於6月9日購買該產品,惟包裝上的生產日期被標注為「未來日期」6月15日,遂向當地市場監督管理局反映。
對此,市監部門經調查後認為,商家行為屬於「標籤瑕疵」,決定不予處罰。
海底撈回應指出,經屬地監管部門實地調查,花生芝麻調味醬實際為6月9日當日分裝,產品資質、儲存及保質期均符合要求。分裝盒標籤上日期失誤為員工操作時誤觸鍵盤所致,共影響7筆外賣訂單。此外,公司已安排專人聯合外送平台對受影響的顧客進行回訪溝通。同時,海底撈已啟動標籤系統升級,通過技術與流程的優化杜絕類似失誤,並提升員工操作的便捷性。
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