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國泰(00293.HK)承認低估聖誕新年所需候命機師人數 已完成航班整合
阿思達克 01-10 09:28
國泰航空(00293.HK)發表聲明指,為確保農曆新年旅遊高峰期間(2月7日至18日)航班如常運作,已於1月及2月取消平均每日12班(或約6對)航班,目前完成航班整合,航班取消程序已完成,並已就最新的安排通知受影響乘客。 國泰已取消本月首兩周部份航班,其中以1月7日為最多,共有27班,其後陸續減少。另外為確保已預訂農曆新年機票的乘客可按計劃順利出行,國泰已預先取消2月的部份航班。 營運及航空服務總裁麥皓雲就近期航班調動向受影響乘客致歉,承認在聖誕節和新年期間低估了所需的候命機師數目,而團隊一直努力尋求解決方案盡可能減低事件影響。在1月1日至2月29日期間出行的受影響顧客,有逾96%獲安排轉乘距原定起飛時間24小時內的替代航班,當中93%轉乘其他國泰航班,而其餘顧客則獲安排轉乘夥伴航空公司的航班。 麥皓雲表示,是次這次航班臨時改動遠遠不符公司自訂標準,因此將親自率領一個工作小組跟進及徹查事件起因,並落實改善方案。
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