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途虎-W(09690.HK)發佈四項「放心消費」舉措 發現門店售假將假一賠十
阿思達克 01-05 09:25
途虎-W(09690.HK)公佈,爲保障消費者在公司各個渠道提供的商品和服務的知情權、選擇權,公司發佈四項「放心消費」舉措,並升級《途虎養車工場店服務標準評價體系》。 該四項「放心消費」具體措施包括強化途虎養車系統「電子報價單」功能;升級工場店商品「正品溯源」查詢系統,確保配件正品可溯源;健全投訴問責制度;與各地消費者協會開展售後聯動。 當中,途虎養車將建設「一站式商品查詢入口」,消費者屆時可查詢到原廠件和品牌件的全鏈路銷售與流通信息。一旦發現門店售假,則假一賠十。公司另與上海市消費者權益保護委員會持續共建「上海汽車服務消費教育體驗平臺」。
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