摩根大通:其人工智能技術已開始產生收入
摩根大通表示,人工智能工具正開始為該行帶來收入,未來人工智能的進步可能會帶來更多收益。
摩根大通首席數據和分析官Teresa Heitsenrether於周三Evident AI研討會上表示,除了效率和減低潛在成本外,亦看到收入創造,確實令人鼓舞。
摩根大通去年設定2023年人工智能創造10億美元商業價值的目標,並在5月舉行的投資者日將該目標提高至15億美元。
Heitsenrether表示,該行於信用卡業務客戶提供個人化推薦,以及為客戶覆蓋團隊提供見解方面,均獲得AI的好處。該行認為使用生成式人工智能可以安全方式為客戶提供服務,具有巨大潛力,目前有數百個使用案例,其中部分已經接近實現。
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