中銀香港(02388.HK):金融科技正重塑金融業服務模式
中銀香港(02388.HK)副董事長兼總裁孫煜今天出席香港金融科技周2023時表示,金融科技的應用引發金融行業的業務轉型,正改變思維方式、重塑商業模式、重建人才儲備和文化,形客科技是金融業的「遊戲規則改變者」,而業界必須有效應用先進的金融科技,並與監管機構和各持份者攜手合作,才能為客戶提供更好的服務。
他指出,人工智能一直是「客戶服務」變革的基石,將人工智能融入銀行服務中,有助簡化溝通、提高準確性,以及提升機構內的整體生產力,而該行利用生成式人工智能技術開發了名為「Bonnie」的虛擬助理,令客戶服務變得更高效、個性化和安全。
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