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理想-W(02015.HK)澄清網傳被遠程鎖車及強制在官方服務網點維修一事 無任何事實依據
理想汽車-W(02015.HK)澄清,有關網傳理想汽車遠程鎖車一事,經核實,該車輛因事故受損嚴重,已被保險公司推定全損並拍賣。事故發生後因車機系統受損,理想已無法感知車輛的實際狀態。對於網傳車輛修復後無法啟動的情況,因車輛曾在非授權網點維修,不排除維修或更換後的配件與整車軟件存在不匹配的情況。具體故障原因,需要進行實車檢測才能確認。 公司認為,信息傳播者稱「被理想遠程鎖車」、「強制在官方服務網點維修」無任何事實依據。理想始終嚴格遵守相關法規,尊重用戶隱私和數據安全,在任何情況下,未經用戶授權,公司不會隨意調取用戶數據、進行遠程鎖止操作。同時,公司秉持尊重維修市場開放性和公平性的原則,尊重消費者自主選擇維修廠的權利。 對於製造和傳播網絡謠言的行為,公司將採取必要的法律措施,並保留對造謠者起訴的權利。
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