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遭網民投訴鎖帳號 Mox:屬保障客戶措施 對不便致歉
阿思達克 07-11 09:44
近日有網民在虛擬銀行Mox Bank社交平台專頁投訴指,其銀行帳戶在短時間內遭封鎖。有用戶稱即使沒有進行交易,其銀行帳戶亦在兩星期內被鎖兩次,每次封鎖時間長達數個工作天。 Mox回應指,一直重視所有客戶安全安心使用其服務,以及保障客戶權益,因此根據既有的制度檢視個別客戶的賬戶,以作為該公司保障客戶權益的措施之一。已通知受影響客戶有關賬戶因而暫時停止使用,完成檢視後,客戶將可繼續使用賬戶。Mox稱,對受影響客戶造成不便衷心致歉,並感謝所有客戶的耐心等待及體諒。 金管局表示,知悉事件,並已經要求銀行作出適當跟進,確保客戶的關注得到妥善處理。
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