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林世雄:已敦促國泰(00293.HK)管理層立即改善服務
阿思達克 05-24 09:20
運輸及物流局局長林世雄發聲明指,針對有旅客於上周日(21日)於國泰(00293.HK)CX987航班上的經歷,已表達高度關注,並要求管理層立刻改善服務。 他表示,十分痛心國泰航空公司部分機組人員的不當言論,事件嚴重違背香港優良的待客之道、一貫的價值觀和道德標準,同時知悉國泰航空已解聘涉事的機組人員,並會因應事件作出全面檢討,包括重新審視其服務流程、人員培訓和相關制度,以提升服務品質。 他期望有關檢討盡快完成,並能為該公司制度,以至員工態度等方面從根本上作出改善,不負香港作為國際航空樞紐和好客之都的聲譽。
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