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市監局對十家免稅企業開展行政指導 倡保障消費者權益
阿思達克 01-06 09:33
國家市場監管總局於近日對中國中免(01880.HK)、海南免稅、中免日上、中出服免稅、中僑免稅、王府井、深圳免稅、珠海免稅、海旅免稅及海控免稅共十家免稅企業開展行政指導。 市監局執法稽查局負責人指出,部分免稅企業開展網上銷售時格式條款不公平、信息披露不充分、售後服務不完善,容易誤導消費者,排除和限制消費者網購七日無理由退貨、質量問題退貨等權利,有損消費者合法權益,影響消費信心和預期,不利於免稅行業健康發展。 負責人指出,開展網上銷售時要嚴格遵守《電子商務法》、《網絡交易監督管理辦法》等規定,須落實信息公示義務,全面真實準確及時披露商品信息,不得欺騙、誤導消費者;亦須完善平台規則協議,明確進入和退出平台、商品質量保障、消費者權益保護等方面的權利和義務;更要切實保障消費者權益,建立便捷、有效的投訴舉報線上處理機制,及時處理消費者投訴舉報。(gc/u) ~
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