屈臣氏:過去十年投資四億美元加速供應鏈轉型
屈臣氏集團(亞洲及歐洲)行政總裁倪文玲表示,集團在全球擁有超過1.6萬家店舖,供應鏈是無縫(線下及線上)顧客體驗的關鍵。疫情中,集團迅速調整全球業務的營運以處理激增的線上訂單,把超過50%的店舖用作配送中心、在接近100%店舖設立網購店取服務。
她指,集團早在十年前,便致力結合O+O平台,明白建立以客為先的供應鏈的重要性,過去十年集團已投資四億美元進行供應鏈轉型、發展需求預測和實時庫存顯示系統,以及提高供應鏈生產力。現時,集團已有接近90個龐大及完善的貨倉網絡。
倪文玲提到,最近集團亦承諾於2030年前為全球年輕人提供20萬個工作機會,幫助他們汲取工作經驗,在零售業一展所長。
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