3香港推全渠道即時通訊方案 爲企業整合四大即時通訊平臺
和記電訊(00215.HK)旗下3香港宣佈推出全渠道即時通訊方案,爲企業整合包括WhatsApp、Facebook Messenger、Instagram Direct Message及WeChat等四大主要即時通訊平臺,並同時提供預約排程及支付服務。該即時通訊方案整合並管理四個主要即時通訊平臺,可集中爲透過不同即時通訊應用程式查詢的客戶服務。
3香港表示,即時通訊方案適用於不同行業,包括零售、電子商貿、美容及健身等個人化服務、客戶服務及電話銷售等。
3香港指,方案可作通訊管理用途,將客戶查詢分類,爲查詢作種類標籤,並分派給不同的員工處理,並可透過聊天機械人提供自動化回覆;同時可當作電子商務平臺,提供電子商店,整合支付網關;以及爲客戶提供預約服務,方案亦提供有關通訊平臺綜合報告,讓商戶提供相應業務策略。
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