飛豬升級國內機票退改服務 98%訂單退款2小時內到賬
內媒報道,阿里巴巴(09988.HK)旗下綜合性旅遊出行服務平台飛豬宣布升級國內機票安心退服務,在原有的線上一鍵退改、實時跟蹤進度的基礎上,進一步提升用戶退款到賬時效。
飛豬表示,用戶提交退改申請時,平台會根據屆時的航司政策將其退改款項先行墊付,再統一與航空公司對接處理後續流程,確保用戶能在最短時間內收到退款,數據顯示服務升級以來,約98%的國內機票退改訂單款項均在2小時內到賬,其餘約2%則多為病退等特殊情況。
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