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中電(00002.HK):疫情下某些地點抄讀電錶及賬單派遞或受影響
阿思達克 02-11 16:25
中電(00002.HK)公布,因應新型冠狀病毒疫情的最新發展正實施特別工作安排,若員工的工作性質容許,可在家工作。公司將盡力維持抄讀電錶及賬單派遞服務,惟在疫情下某些地點的服務或受影響。高風險地點,例如被納入強制檢測公告名單的大廈的抄讀電錶服務將會延遲。 受影響客戶有機會收到以過去用電量估算的賬單,指客戶無需擔心會因此多繳電費,在抄讀電錶服務恢復正常後,公司會按客戶的實際用電量作出調整,絕不會多徵電費。其他地點的例行抄讀電錶服務,以及已安裝並接駁智能電錶的客戶則不受影響。 賬單派遞服務於疫情期間或會受到影響,如客戶因此未能在限期內繳費,可致電客戶服務熱線。客戶可於中華電力網站或中電手機應用程式,查閱及下載電子賬單,亦可於網站登記改以收取電子賬單,適時獲取用電和電費資訊。 位於深水(土步)、觀塘、元朗及大埔的中華電力客戶服務中心已於1月7日起暫停營業。位於旺角的客戶服務中心則正常開放為客戶提供服務,營業時間為周一至周日上午11時至下午7時,公眾假期休息。
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