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拍住賞:賬戶使用消費券被扣錯錢 將於一周內退款
阿思達克 08-04 09:20
香港電訊(06823.HK)表示,針對有客戶透過拍住賞(Tap & Go)賬戶使用消費券時被錯誤扣款,將在一週內安排退款,並會在退款程序完成後通知相關用戶,對系統問題引起不便致歉,又強調會盡最大努力找出問題源由及採取相應的補救措施,指系統現已恢復正常運作。 香港電訊指,現正與支付處理服務供應商Fiserv緊密合作,就所發現的系統問題採取適當的補救措施,完善運作流程,會繼續主動監察情況,並在有需要時採取進一步的跟進行動。
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