問界M9實現行業首例衛星救援 以數智化服務樹立行業標杆
7月25日,一名問界M9 車主在穿越青海德令哈無人區時突遇爆胎,車輛無法繼續行駛。因事發地網絡完全中斷,手機、車機均無蜂窩信號。危急時刻,車主通過車載衛星通信eCall功能發起一鍵求助,精準經緯度信息爲救援隊鎖定位置提供關鍵支撐,此次救援成爲行業首例衛星通話救援實踐。

問界道路救援呼叫中心在接到求助信息的第一時間便迅速響應,救援團隊從德令哈市區啓程,翻越3座大山,駛入全程100公里非鋪裝牧民小道,馳援途中,救援團隊與車主通過衛星語音保持通話61分鐘,實時溝通救援進展。
歷經3.5小時艱難跋涉,救援團隊順利抵達故障地點,歷時8小時完成車輛檢修與人員轉移,最終將車主及其親友安全護送至附近酒店。救援全程展現了問界在極端環境下的應急保障能力,爲用戶在最孤立無援的時刻架起"生命之線"。

作爲目前行業內唯一支持360度覆蓋全方位搜星的車型,問界M9實現了行業首例衛星救援,這不僅是一次技術突破,更標誌着高端汽車服務的價值升維。一直以來,問界始終秉持以用戶爲中心、主動、尊重以及數字化四大核心價值,"問界智享 服務無憂"圍繞服務承諾、用車無憂、數智化服務三大維度,爲用戶提供全生命週期的新豪華服務體驗,並實現了從"被動響應"走向"主動服務",再到如今"智能預見"的跨越式服務升級。
依託智能網聯和大數據雲算力等技術優勢,問界通過雲端管理、預警管理,構建起行業領先的智能安全和數智化服務體系。數據顯示,截至4月底,問界專屬線上服務累計觸達用戶超2000萬次,累計主動服務關懷用戶4.5萬次。
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