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友邦(01299.HK):AI爲提升服務工具非取代顧問
友邦香港及澳門首席執行官馮偉昌接受本地傳媒訪問時稱,就保險業而言,科技始終是提升服務的工具,而非取代專業顧問的角色。 他指,保險業是一個爲客戶帶來溫度的行業,人與人的接觸仍然扮演無法取代的角色。不過友邦會持續投資於數碼科技和數據分析實力,以提高財務策劃顧問的生產力,讓他們能更迅速地迴應客戶需要,並利用科技打造更高效的風險管理解決方案。
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