Zoom推出虛擬代理2.0更新其代理AI
Zoom視訊通訊公司(ZM.US)週四宣佈推出Zoom虛擬代理2.0,該版本更新具有主動人工智能的功能,提供「更智慧、自主的自助服務體驗,涵蓋聊天和語音通道」。
更新後,Zoom虛擬代理將能夠處理退貨、更新帳戶、預約,而無需人類幹預。新代理預計將降低成本並增加收入。
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