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研究:AI逐漸取代人類 全球銀行未來三至五年或裁員20萬人
彭博行業研究發佈的報吿顯示,隨着人工智能(AI)逐漸取代目前由人類員工執行的任務,預計全球銀行將在未來三至五年內裁員多達20萬人。彭博行業研究所調查的銀行包括花旗集團、摩根大通,以及高盛集團。接受調查的首席信息和技術官預計,他們公司的淨裁員率平均為3%。報吿作者、彭博行業研究資深分析師Tomasz Noetzel表示,銀行的後台、中後台以及運營崗位最可能面臨風險。隨着機器人也具備客户管理功能,客户服務可能發生變化。Noetzel表示,任何涉及日常重複性任務的工作都面臨風險……但AI不會完全消除這些崗位,而是會帶來勞動隊伍轉型。另外,在93名受訪者中,近四分之一的受訪者預測總員工人數將大幅下降5%至10%。
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