朱保全：即便經營並非一帆風順，持續投入客户服務品質亙古不變
8月23日，在萬物雲2024年中期業績會上，當展望公司整體毛利率趨勢時，萬物雲董事長朱保全表示，"即便經營並非一帆風順，持續投入客户服務品質亙古不變。"
業績報吿顯示，上半年萬物雲非開發商主營業務增長強勁，但開發商關聯業務下降顯著。
上半年包括住宅物業服務、物業及設施管理服務、BPaaS解決方案在內的非開發商主營業務收入達149.0億元，同比增長16.7%，帶來毛利19.4億元，同比增長16.8%。其中，住宅物業服務收入93.2億元，同比增長14.2%；物業及設施管理服務收入48.0億元，同比增長20.8%；BPaaS解決方案收入7.9億元，同比增長22.0%。
但開發商關聯業務方面，開發商增值服務收入為9.2億元，同比下降33.8%，毛利為0.02億元，同比下降98.9%。報吿期內，與開發商相關的收入佔比為12.6%，較去年同期下降5.0pct，萬物雲的收入結構進一步轉換。
若剔除所有開發商相關業務，公司上半年收入為153.6億元，同比增長16.2%；毛利20.0億元，同比增長12.8%，收入及毛利增速更快。
據瞭解，隨着公司蝶城戰略的堅定實施，上半年實現底盤擴張，蝶城已達642個；流程改造上，新增50個蝶城改造項目，已累計改造200個蝶城，改造住宅項目1337個；生態疊加方面，二手房買賣GTV達98.0億元；"人+機器"流程變革、"飛鴿"智慧調度平台等多個行業首創方案，成功實現住宅物業服務的持續提效，由此帶來住宅物業板塊的收入和毛利水平的提升。
但公司管理層認為，雖然通過蝶城找到了供應鏈提效破解之道，毛利率穩中有升，但在住宅物業服務領域，客户服務品質更加重要。朱保全表示，後續會通過持續的現場投入來獲得客户的認可，使得客户"在如今複雜的經濟環境下保持較高的付費意願"。
以南京濱江奧城觀瀾苑項目為例，通過試點，萬科物業在上半年重點打造了設施翻新能力，自有團隊、自建能力、自購材料，聯合業主使用社區公共收益和政府補貼資金投入，以低於市場價格30%的高性價比展開業務，實現了對項目公區環境的系統性改善。設施的完好性，帶來客户滿意、繳費率的提升，該項目已經成為當地各個業委會組織與基層政府參觀的標杆。
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