東方國信(300166.SZ):人工智能及大模型已在通信領域有多方面應用
格隆匯7月2日丨東方國信(300166.SZ)在投資者互動平台表示,公司人工智能及大模型已在通信領域有多方面應用。公司基於TuringMind打造的行業經分助手,已實現對話式的數據查詢與分析。可圍繞多個方向上千業務指標,實現多維度的指標查詢、多維對標、圖表生成、報表推薦、根因分析、預測洞察等能力,幫助用户高效檢索、智能分析。同時,可通過plugin的方式對接業務系統,對接業務能力,提升分析準確性和業務穩定性。在智能客服方面,打造以大模型為技術底座的智能交互機器人。以業界領先的自然語言處理技術為核心,精準識別用户意圖,具備單輪和多輪對話能力,基於在各行業積累的專業語料,實現快速冷啟動,支持多種答案配置模式,從容應對任務辦理、業務諮詢、寒暄等對話場景。能替代人工客服解決大部分諮詢問題,實現自助服務,幫助企業升級客服體驗,提高服務效率,降低人力成本。公司充分發揮自身技術創新效率高、業務創新能力強的優勢,聚焦客户業務痛點,充分結合AI相關技術,實現智慧賦能。
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