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民航處要求國泰(00293.HK)本月底前交報告解釋取消航班成因及安排 指現況極不理想
阿思達克 01-10 08:13
繼早前向國泰航空(00293.HK)表達關注後,民航處管理層昨日(9日)與國泰航空管理層會面,再次表達對國泰航空航班安排事宜的高度關注,並已要求國泰航空做好人手及各項配置,以確保為乘客提供穩定可靠的服務,特別是在即將來臨的農曆新年旺季的出行需求。民航處已要求國泰航空在1月底前提交報告,解釋事件的成因、航班安排處理手法等,以防止類似事件再發生。 就現時的航班安排情況,民航處已再次敦促國泰航空盡快向受影響乘客清楚交代航班整合後的相關安排,並就相關的變動及早通知乘客,包括根據機票條款作出退款或合適的安排(例如安排受影響的乘客轉往該公司的其他航班,或其他航空公司的航班等),務求盡量減少對乘客造成的不便。民航處會繼續密切監察國泰航空的相關安排。 民航處重申,國泰航空有責任為乘客提供穩定可靠的服務,對於該航空公司連日及今明兩月取消多班航班一事,認為情況極不理想,亦不符合政府和公眾的合理期望。民航處明白公眾對事件的關注,待收到和仔細審視國泰航空的報告後,會作適當跟進。
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