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途虎養車發佈"放心消費"四大舉措,全力保障消費者權益
格隆匯 01-05 10:34

1月4日,途虎養車發佈四項"放心消費"舉措,進一步保障消費者的知情權、選擇權,全力提升汽車服務消費體驗。

途虎養車"放心消費"舉措包括強化"電子報價單"功能、升級"正品溯源"查詢系統、健全投訴問責制度以及與各地消費者協會開展售後聯動等內容。

具體來看,已於2021年上線並運行的"電子報價單"將升級,着重強化關鍵信息的提醒,並在品牌、價格、型號等關鍵信息上,優化消費者端的展示界面,切實保障消費者在門店"買什麼、裝什麼"。同時,途虎養車升級工場店"正品溯源"查詢系統,將建設"一站式商品查詢入口",一旦發現門店售假則假一賠十。

途虎養車同步更新投訴問責制度。消費者如遭受過度推銷等問題,可通過途虎養車全國服務熱線952688反饋,經核實如情況確鑿,涉事門店將會受到警吿、扣款、停單和停業等處罰。此外,途虎養車已入駐中消協電商消費維權直通車(綠色通道)平台,並宣佈與上海市消費者權益保護委員會持續共建"上海汽車服務消費教育體驗平台",將與各地消費者協會聯動開設"汽車售後服務問題熱線",為推動汽車後服務市場中的商品質量、價格和服務問題的持續解決貢獻力量。

途虎養車方面表示,途虎養車誠摯邀請廣大消費者的積極反饋和嚴格監督,對任何損害消費者權益的行為"零容忍",切實保障消費者利益。

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