李澤楷料未來人工智能可爲客戶度身訂造金融產品
電訊盈科(00008.HK)主席李澤楷在FII Priority香港峯會表示,不同人口羣體在採用技術方面存在很大差異,但相信數字化可大幅降低服務成本,令到無論人口結構如何變化,下一代都能從數字化中享受到更好的服務。
他提到,印尼面積遠大於東南亞其他國家,人均GDP較低,但人口結構更加年輕。集團在印尼的營收佔整體比例不到10%,但就爲2,700萬客戶提供服務,客戶數量每月增長100萬,反映在採用數字技術層面上更需要的是年輕的人口結構。
另外,他亦預期,人工智能可幫助降低成本,未來人工智能可以爲客戶度身訂造金融產品,令中產或以下階層人士亦能更好地受惠。至於人工智能相關騙案,他認爲金融騙案一直存在,監管機構應合乎比例地打擊電子騙案。
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