中移動發布「86 NEXT」 率先實現行業大模型應用破冰
2023年中國移動全球合作夥伴大會「心級服務,心語未來」分論壇昨日(11日)在廣州舉行。主辦方中國移動(00941.HK)在論壇上發布「86 NEXT心智服務新門戶」,標誌著以大模型為代表的創新AI技術在10086該全球最大的客戶服務體系中率先開啟工程化應用。
據介紹,「86 NEXT」應用了5G 新通話和「九天」大模型技術。依託 5G 新通話的加持,「86 NEXT」實現從熱線到門戶的轉變,用戶撥打熱線後,通過手機屏幕操作便可讓所需一觸即達。
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