東方國信(300166.SZ):開發的虛擬數字人已在客户中應用
格隆匯9月20日丨東方國信(300166.SZ)在投資者互動平台表示,公司開發的虛擬數字人已在客户中應用,負責業務諮詢及辦理,為電信用户帶來親切、便捷、智能的服務。通過大數據+AI技術,實現了客服傳統按鍵服務到智能語音交互的跨越。使用户拔打客服電話解決問題效率更高、自助服務項目更多,客服通話時長從55秒降至15秒、交互按鍵平均次數從3.2次降至1.5次,大幅提升客户感知,實現千人千面智慧服務。公司在5G、VR、數字孿生已有佈局,子公司廈門圖撲自主研發的HT二三維可視化引擎,能夠支持常見的虛擬現實設備(VR),已應用於虛擬營業廳、數字化工廠等相關項目。其中,數字化工廠項目中主要覆蓋生產過程監控、設備點巡檢、遠程故障診斷、無人值守等典型工業互聯網場景。
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