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中國平安(601318.SH):公司的AI深度融合在金融及醫療健康業務場景中,AI專利的申請量全球領先

格隆匯6月1日丨有投資者向中國平安(601318.SH)提問,“公司的業務發展有結合AI深度開展嗎?如果有具體的情況如何?”

中國平安回覆稱,公司有領先的AI技術,包括人員、技術應用及專利。公司的AI深度融合在金融及醫療健康業務場景中。截至2022年12月31日,公司科技專利申請數領先多數國際金融機構,累計達46077項,較年初增加7657項。其中AI專利的申請量全球領先。2022年,平安AI坐席驅動產品銷售規模同比增長25%,銷售額達到3444億元;公司每天百萬級的客户服務中,AI坐席服務量在客服總量中佔比達82%。

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