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軟通動力(301236.SZ):推出面向虛擬數字人場景的iSSMeta DE Copilot

格隆匯5月4日丨有投資者在投資者互動平台向軟通動力(301236.SZ)提問,“貴公司的智能流程機器人、虛擬數字人等相關產品,市場應用情況如何?在哪些行業、領域應用前景較好?”

軟通動力回覆稱,公司於2020年設計推出的全場景智能客服解決方案“ECHO”,集合包括智能機器人在內的在線客服、呼叫中心、工單系統、報表監控等功能於一體,具備知識庫管理、模型訓練、自動分詞、自動標註、特徵選擇等功能,基於自然語言處理技術(NLP),實現了智能問答、多輪會話,可下沉各個行業,服務於多個業務場景和用户渠道,運用人工智能技術機器人、智能質檢、智能語音交互等功能為企業實現轉型升級。 公司虛擬數字人已升級至2.0版本,聚焦元宇宙、智能化兩大方面,推出元宇宙數字人創作與管理平台,可提供客户在雲上使用。此外,公司推出面向虛擬數字人場景的iSSMeta DE Copilot,將進一步提高數字人回覆信息的精準度,提升客户體驗。數字人的應用場景眾多,驅動着文旅、教育、金融、醫療等行業的全新變革。

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