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美團-W(03690.HK)、京東-SW(09618.HK)等10間企業加入消費糾紛和解綠色通道
北京市消協舉辦「96315消費糾紛(進入黑貓投訴)和解綠色通道」開通暨簽約儀式,高德、去哪兒、美團-W(03690.HK)、京東-SW(09618.HK)、瓜子二手車、聚鯊環球精選、鏈家、抖音、快手-W(01024.HK)、攜程-S(09961.HK)等10間企業成爲首批簽約入駐企業。 據和解規則,消費者在北京市行政區域內爲生活消費需要購買、使用商品或者接受服務,與北京市消協「96315消費糾紛和解綠色通道」入駐企業發生消費糾紛,方可通過綠色通道進行和解解決。消費者提交和解材料後,入駐企業需在24小時內作出受理迴應。不符合受理條件的,在24小時內告知不受理原因;符合受理條件的,在受理後48小時內提出和解方案。 首批入駐的10間企業均承諾,將自覺遵守《消費者權益保護法》等有關法律法規及《96315消費糾紛和解綠色通道和解規則》,主動與消費者快速和解消費糾紛,切實維護消費者合法權益。
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