百度(09888.HK)與中聯通智慧客服項目已覆蓋31個省市區
百度集團(09888.HK)(BIDU.US)宣布與中國聯通簽署全新五年期戰略合作協議,是雙方繼2017年首次戰略合作後再度啟動新一輪合作。根據協議,百度與中國聯通將在未來五年內於數字信息基礎設施、高品質生活、產業升級、科技創新、智慧營運、網絡安全、人才培養等多領域展開深入合作,加大人工智能與產業融合創新力度,協助聯通為用戶提供更優質的服務,並在各行各業培育創新應用,賦能產業轉型升級。
百度表示,過去五年雙方已聯合開展智慧客服、智慧家庭、智慧城市、知識圖譜、視頻雲平台、區塊鏈、數字人藏品多個項目,其中聯合打造的智慧客服項目已在全國31個省份上線,目的是為了提升客服智能化水平,實現降本增效。
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