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國泰(00293.HK)與有光科技合作 推出對話式AI訓練平台
阿思達克 09-29 15:54
國泰航空(00293.HK)公布,和本地語言AI公司有光科技(Fano Labs)合作,推出對話式AI訓練平台,以提升數碼客戶體驗 。 國泰表示,和有光科技開發市場上首批「對話式AI訓練平台」,預期新系統能將訓練聊天機械人所需的時間縮短一半,意味著四至六周的常規學習週期將縮短至一至兩周。 國泰表示,隨著旅遊需求回升,預計客戶服務的通話和聊天流量將有所增加;其中,就計劃疫情後的旅遊查詢更於過去數月內迅速增長。另外,隨著國泰繼續恢復更多航班運力,其數碼渠道最近幾個月的使用率每月增長達10%至20%。
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