匯豐推出新服務支援受精神健康困擾香港客戶
匯豐宣布引入一系列全港首推新服務,以支援受精神健康問題困擾的客戶,讓他們可得到特別編製的理財教育資源、費用豁免及授權第三方協助監察戶口等。
新服務讓客戶可以書面形式授權信任的人士(通常為家人)協助監察戶口,獲授權人士可於匯豐分行查閱客戶的戶口結餘和交易紀錄,客戶將可繼續全權管理自己的財務,其他人並不能於其戶口進行任何交易。服務可透過浸信會愛群社會服務處、香港聖公會福利協會、新生精神康復會、OCD & Anxiety Support Hong Kong及利民會要求轉介。
其他新推出措施包括於9家分行設特寧靜區域,為客戶提供額外的私隱度;經相關非政府組織轉介後,客戶可申請豁免郵寄結單費用、信用卡和貸款逾期附加費;以及特別理財指導。
匯豐表示,疫情以來社會對香港整體精神健康水平的關注有增無減,因此與浸信會愛群社會服務處合作,了解有關方面服務需求,研究發展,金融機構或第三方若能提供日常財務管理指引,或能低調向有關人士提供額外的個人協助,將能為客戶帶來裨益。
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