匯豐、恆生(00011.HK)昨日服務故障 方保僑稱相信與銀行進行系統維護有關
匯豐及恆生(00011.HK)銀行自動櫃員機及網上理財服務昨日(5日)發生故障,香港資訊科技商會榮譽會長方保僑今早(6日)在電臺節目表示,應與兩間銀行凌晨起進行的系統維護有關,但能於服務暫停一至兩小時後修復,屬可以接受,仍不算最理想,認爲銀行應儘量提供無間斷服務。
他指,根據兩間銀行週日凌晨起系統維護的時間表,涉及項目頗多,估計是修復後「起唔返身」,等於市民更新電腦或手機,也會有萬分之一的機會發生類似情況;或亦有可能完成系統維護才發現有問題,故需暫停了解事故。
他解釋,銀行選擇在週日凌晨進行系統維護,正是希望對市民影響較少;又相信事件影響整個網絡,關乎數據真確性及穩定性,故需要暫停自動櫃員機服務。
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