叮咚買菜致歉説明及整改彙報

3月15日深夜,新京報記者經過暗訪,報道叮咚買菜三元站點存在以冰鮮魚充作活魚、從超過最佳售賣期蔬菜中回收蔬菜等不規範操作。我司已第一時間暫停該站點的運營,經以公司CEO梁昌霖作為第一責任人的專項調查和整改小組調查,新京報報道中披露的該店問題屬實。我司感謝媒體的監督,並謹向長期以來信任和支持叮咚買菜的各級主管部門和廣大用户表示誠摯的歉意。
3月16日凌晨,公司立即組織力量對全國所有前置倉和服務流程進行排查,並進行交叉督察,實現活魚和冰鮮魚嚴格區分,加強對已過最佳售賣期限食品的登記和銷燬,避免類似情況再次發生,並主動向政府主管部門彙報排查結果、發現問題及整改方案;深入反思對前置倉的考核機制是否有不人性化之處;加大內部督導力度,同時建立內部舉報制度;對現有前置倉監控設備進行硬件升級,實現網絡化、可視化、無死角監控,歡迎用户隨時介入監督。
通過以上系列整改,儘快改變制度規定嚴、執行監督弱的局面。階段性整改結束後,將歡迎消費者、媒體和監管部門前往我司前置倉檢查,並隨時提出改進意見。
安全和品質是生鮮行業的生命線。叮咚買菜上海、深圳公司同仁還在為抗疫保供奮鬥時,曝出如此嚴重的問題,更反映了公司深層次的管理問題,公司管理層應承擔主要責任。知恥而後勇,知責任重要更要兢兢業業。現對相關問題及整改措施彙報如上,後續排查結果、發現問題及整改方案另報。
再次對我司三元站點出現的問題致以誠摯歉意。
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