陳茂波:大灣區保險售後服務中心擴闊保險業客源
財政司司長陳茂波在亞洲保險論壇上表示,上半年本港保險業業務表現強勁,可見市場對本港經濟前景和保險業的信心,政府將在明年向立法會提交保險業風險爲本資本制度法例草案,將保險業資本要求監管制度與國際水平看齊。他指,大灣區保險售後服務中心若落實,將使保險業界的客戶羣進一步擴闊。
花旗集團香港及澳門區行政總裁伍燕儀表示,疫情加速銀行客戶採用數碼服務,該行目前45%的信用卡銷售是通過網上渠道進行,在疫情之前這個比例只有20%或更少,零售客戶的數碼渠道使用率達85%。她說,以往與保險公司合作向客人銷售保險,客人需要繁複地簽署文件,但透過開放應用程式介面,以及智能計算系統,不但改善客戶體驗,而且協助銷售團隊執行銷售。
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