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京東零售:過去一年投入逾350億人幣提升用戶服務
京東零售CEO辛利軍表示,過去一年多,除物流及消費類服務外,京東零售在提升用戶服務方面的投入已超過350億元人民幣(下同),在客服方面的累計投入亦已近200億元。
另外,京東宣佈,今年雙11將於10月20日晚上8點開啓預售。
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