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中消協:視頻平台VIP服務應依法合規 質價相符
中國消費者協會表示,近期視頻平台VIP會員服務及超前點播機制引發社會熱議,不少消費者對平台的「套路操作」表示質疑和不滿,指出視頻平台提供VIP會員服務是貼合用戶需求,但應該尊重廣大消費者,恪守誠信原則,遵守法律規定,杜絕唯利是圖、違法欺客及霸王條款。 中消協表示,希望各視頻平台經營者認真自查,主動整改,依法承擔應盡義務和責任,切實保障消費者合法權益,讓消費者花的每一分錢都能得到質價相符的應有回饋。 該會建議視頻平台應按原有會員協議提供服務,不應藉修改格式條款增加收費項目,向VIP服務未到期的老會員收取超前點播費;並要杜絕違法廣告推送,還消費者清朗觀影空間;計費規則要公平,排除強制交易情況;以及不得隨意改VIP會員服務協議。
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