88VIP專屬管家來了!7*24小時隨叫隨到,一個問題專人服務到底
繼專屬紅包後,88VIP又來撒糖了。
6月7日,阿里巴巴集團客户體驗事業羣(簡稱CCO)給所有88VIP們送了一個“對象”。
這個“對象”7*24小時在線,隨叫隨到。他叫“專屬管家”。
所有88VIP會員,進入“我的淘寶”——88VIP的入口,點擊右上角就能進入“專屬管家”服務大廳。在服務大廳裏,88VIP會員可以進行自助服務,也能一鍵直達在線、熱線專屬管家。

據瞭解,除了一鍵直達,7*24小時在線外,88VIP會員專屬管家還有很多“隱藏功能”:
“預警功能”,當你買了一件東東,物流沒有在規定時間內發貨,或者發貨後物流有異常等,都會及時提醒你注意;
“主動介入”,當你的退貨需求被商家拒絕後,專屬客服會第一時間幫你去問商家“為什麼”;
“代辦服務”,能代你催快遞……

而值得關注的是,88VIP會員專屬管家還能提供“一站式服務”,一個問題,專屬管家會跟進到底。比如,此前,當消費者在淘寶上預訂了飛豬上的酒店,遇到問題時,淘寶客服會引導至飛豬客服,流程較長。如今,這樣的問題,專屬管家一個人就能全部搞定。
阿里CCO消費者平台服務總監邱城透露,今年天貓618,專屬管家還為所有的88VIP會員準備了一份“專屬大禮包”,大禮包裏,含有15份為會員個人量身打造的618專屬折扣榜單,邱城神祕表示,15份榜單裏,還有一份驚喜榜單。88VIP會員們,可以跟自己的專屬客服對暗號“臭寶”來獲取這份驚喜。

“我們希望為88VIP會員提供專屬的、尊貴的服務,讓消費更簡單、有保障,而接下去,我們還將繼續拓寬專屬管家的功能,為88VIP會員帶來極致的服務體驗。”邱城表示。
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