萬通保險與香港寬頻(01310.HK)推出首個保險廣東話語音聊天機械人
萬通保險與香港寬頻(01310.HK)公布,攜手創建全港首個Google雲端保險業界廣東話語音聊天機械人(chatbot),料於明年初正式推出。相關語音聊天機械人將支援三種語言的文字及語音對話,當中包括複雜程度甚高的廣東話。
公布指,廣東話語音聊天機械人系統結合互動語音及雲端平台方案,增加客戶服務的規模及靈活性,系統能減省客戶的輪候及對話時間,並可透過互動對話加強產品升級銷售及交叉銷售的能力。萬通保險可透過相關服務更有效地作出人手分配,進一步加速公司數碼轉型。
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