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汇丰於部份分行提供印度文等多元化语言支援
阿思达克 05-18 11:20
汇丰公布,推出多项新措施,以支援不懂中文和英文的少数族裔人士,获取基本银行服务。本月起,汇丰将於六间指定分行提供多元化的语言支援,协助以印度文、尼泊尔文、旁遮普文及乌尔都文作常用语文的人士,开立港元结单储蓄户口。相关户口不设最低结存要求,方便客户处理基本理财需要,包括收取薪金或政府补助、缴付账单,以及为未来储蓄。客户亦可以选择申请提款卡,以便提取现金应付日常开支,该行将豁免向相关客户收取邮寄结单费用。汇丰同时聘请少数族裔背景人士,於六间分行担任服务大使,除了为访客提供银行服务资讯,更可於有需要时协助客户与分行职员沟通。

汇丰香港区财富管理及个人银行业务主管伍杨玉如表示,汇丰一直关注弱势社群的需要,保障大众可以使用基本银行服务,促进普及金融发展。

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