工信部關注提升5G服務質量
工信部發布關於提升5G服務質量的通知,指中國5G商用許可發放以來,全行業加快網絡建設,完善產業生態,豐富內容應用,5G發展取得積極成效。同時,部分電信企業用戶提醒不到位、宣傳營銷不規範等情形引發社會廣泛關注。為切實維護用戶權益,推動5G持續健康發展,現就提升5G服務質量,發布通知。
通知要求電訊商,全面提升思想認識,高度重視服務工作;健全四個提醒機制,充分保障用戶知情權;嚴守四條營銷紅線,切實維護用戶權益;統一渠道宣傳口徑,及時回應社會關切;建立三類監測體系,準確把握服務態勢;強化協同監管,加強監督檢查。(ic/a) ~
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