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恆生銀行(00011.HK)冀1至2年內全線分行引入「未來銀行分行」概念
阿思達克 11-20 16:42
恆生銀行(00011.HK)旗下位於馬鞍山新港城中心分行將採用「未來銀行分行」的概念,自下周一(23日)起開幕。

新港城中心分行的創新數碼服務包括:櫃位手機取票服務,減省於分行內的輪候時間;網上預約開戶;Digital Bar及數碼大使;以及平板電腦。

分行網絡業務主管袁妙齡在發布會上表示,截至今年10月恆生Mobile App使用量按年上升70%,形容雖然疫情下某些分行關閉,但客人在其他渠道上的使用量有所上升。

她又指出,近期除了馬鞍山分行之外,油麻地、理工大學等分行都有裝修並引入「未來銀行分行」的概念,她希望未來1至2年內全線分行都會引入此概念。而客戶利用手機取票服務後,可以減省10至20分鐘排隊時間。

她又指,每年都會審視不同網點的表現,並會擴大財富管理團隊,在這方面多聘請人數。(jc/k) ~

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