恒生银行(00011.HK)冀1至2年内全线分行引入「未来银行分行」概念
恒生银行(00011.HK)旗下位於马鞍山新港城中心分行将采用「未来银行分行」的概念,自下周一(23日)起开幕。
新港城中心分行的创新数码服务包括:柜位手机取票服务,减省於分行内的轮候时间;网上预约开户;Digital Bar及数码大使;以及平板电脑。
分行网络业务主管袁妙龄在发布会上表示,截至今年10月恒生Mobile App使用量按年上升70%,形容虽然疫情下某些分行关闭,但客人在其他渠道上的使用量有所上升。
她又指出,近期除了马鞍山分行之外,油麻地、理工大学等分行都有装修并引入「未来银行分行」的概念,她希望未来1至2年内全线分行都会引入此概念。而客户利用手机取票服务後,可以减省10至20分钟排队时间。
她又指,每年都会审视不同网点的表现,并会扩大财富管理团队,在这方面多聘请人数。(jc/k) ~
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