匯控(00005.HK)逾80%本港商業客戶已採用數碼渠道
匯控(00005.HK)行政總裁祈耀年於網上論壇上表示,新型肺炎疫情對全球帶來莫大衝擊,集團同時進一步推動數碼化及促使客戶使用數碼渠道,超過80%的香港商業客戶已採用數碼渠道,截至今年9月,匯豐流動理財應用程式錄得136萬活躍個人客戶,按年增長45%。他透露,匯豐香港各項業務數碼交易量均有所增加:首九個月為商業客戶而設匯豐Business Express流動應用程式的交易量上升80%,接近95%的零售銀行交易亦是透過數碼渠道進行。
集團預計,今年共投資58億美元於科技之上,配合銀行發展的需要,以於本地以至全球提供更好的一站式客戶體驗。數碼技術固然重要,他亦深信人的能力,兩者結合才能奠定成功的基石,特別是在工商金融和財富管理方面,透過高效的數碼方案,加上專業團隊的服務,是滿足客戶需要的關鍵。
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