港铁(00066.HK):轻铁洪水桥站处理器设定有误 约9,600人次受影响
港铁(00066.HK)表示,由於轻铁洪水桥站其中一个八达通出站处理器的设定有误,乘客於7月1日至8月7日期间若曾使用该一部处理器拍卡出站,或未能获得「程程20%车费扣减」。事件涉约9,600人次,每次车程涉及未及扣减的车费为0.1至1.2元不等,总金额合共约7,200元。
受影响乘客可以由即日起到任何港铁站或轻铁客务中心查询及办理退款手续。该情况是在进行相关维修保养期间留意到,已即时进行调查并跟进。工程人员已随即移除该处理器,并检查轻铁站所有同类型的八达通处理器。事件并不影响使用全月通加强版及西铁转乘优惠的乘客。
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