關閉深圳龍崗支行?匯豐中國迴應:正常計劃一部分 中國是匯豐增長策略核心所在
近日,深圳銀保監局批准匯豐深圳龍崗支行關閉。這一消息引發輿論關注。不過,匯豐中國迴應稱,這是“正常網點調整計劃的一部分”,並將於本月底關閉相關支行。
匯豐中國相關負責人表示,隨着網絡、通信、技術的快速發展,銀行客户對親臨銀行網點辦理業務的需求隨之減弱,2019年內地銀行業離櫃交易佔比已高達近90%。通過在部分同城網點間整合營運資源,該行可以在保證服務質量的同時,進一步提升物理網點的營運效率,更有效地利用資源拓展業務。
數據顯示,在新冠疫情的推動下,數字化與“無接觸”金融服務發展進一步提速,截至今年5月,全國銀行業關閉的物理網點超過800家。
“為了更好地服務數字化時代的客户需求,我們一直不斷改進服務模式,通過加強數字渠道建設等措施持續改善營運效率和提升客户體驗。”匯豐中國稱,通過在部分同城網點間整合營運資源,可以在保證服務質量的同時,進一步提升物理網點的營運效率,更有效地利用資源拓展業務。匯豐一直致力於數字化服務創新和推廣。目前,匯豐中國可通過網上銀行、手機銀行及微信服務號等多個電子渠道為其企業及個人客户提供服務。
上述負責人強調,中國是匯豐增長策略的核心所在。我們致力於在內地實現業務的規模化發展。未來我們將繼續在該地區加大投入,通過進一步推動電子平台建設,為客户提供更便利的服務。
匯豐中國的數據顯示,目前,匯豐仍是內地規模最大、網點最多的外資銀行,近170家網點覆蓋全國57個城市,其中約三分之一位於廣東,是唯一一家在廣東全部地級市設有網點的外資銀行。
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