海底撈(06862.HK):就顧客誤食塑膠片致歉 將加強內部培訓
海底撈(06862.HK)表示,針對有客人於7月12日在濟南海底撈火鍋用餐時誤食塑膠片一事,對顧客及廣大消費者致誠摯歉意,排查後發現是由於工廠灌裝環節員工操作不規範,導致產品標籤掉落到食物中所導致,門店員工在擺盤時失察,未發現問題,將積極配合相關部門檢查,承擔經濟及法律相應責任。
海底撈指,深刻反省自身管理疏漏,會嚴格加強內部生產流程規範,加強員工培訓,避免同類事件發生。
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