億緯鋰能(300014.SZ):子公司通過NECAS全國商品售後服務達標五星級、CTEAS售後服務體系完善程度七星級認證
格隆匯6月11日丨億緯鋰能(300014.SZ)公佈,近日,公司子公司湖北億緯動力有限公司(“億緯動力”)收到全國商品售後服務評價達標認證評審委員會和北京五洲天宇認證中心頒發的《NECAS全國商品售後服務達標認證證書》及《CTEAS售後服務體系完善程度認證證書》。
1、NECAS全國商品售後服務達標認證證書
主要內容:茲證明億緯動力按照《全國商品售後服務達標認證實施方案NECAS01-2012》《商品售後服務評價體系GB/T27922-2011》綜合評價達到五星級且配置有相應要求的售後服務管理師。
通過的認證範圍:電動汽車及儲能用鋰離子電池電芯、電池模組、電池系統的配送、調試、技術支持、維修服務、投訴處理及其相應體系,並配置資質合格的售後服務管理師
2、CTEAS售後服務體系完善程度認證證書
主要內容:億緯動力符合CTEAS1001-2017《CTEAS售後服務體系完善程度認證評價規範》要求,具有完善的售後服務體系,經綜合評審達到七星級(卓越)
通過的認證範圍:電動汽車及儲能用鋰離子電池電芯、電池模組、電池系統的售後服務,並配置資質合格的售後服務管理師
北京五洲天宇認證中心是由中華人民共和國商務部發文授權成立,在全國範圍承辦NECAS全國商品售後服務達標認證,並經國家認監委批准(CNCAR-2007-152)的認證中心,是國際、國內從事品牌認證、服務認證的權威機構。
億緯動力上述雙項權威認證的獲得,是對億緯動力售後服務體系有效性和完善程度的實證證明,有利於管理水平的持續優化和綜合競爭力的穩步提升。億緯動力將進一步完善售後服務體系,快速響應客户的多樣化和個性化需求,為客户提供更專業、高效、優質的服務。
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