匯豐及AXA安盛就機場暫停航班登記服務作特別安排納入賠償範圍
匯豐及AXA安盛公布,就近日不少旅遊保險客戶查詢關於8月12日及13日受香港國際機場暫停航班登記服務影響而衍生旅遊保險理賠一事,作出特別安排,指明白上述事件乃發生於不可預知的情況,即使現時匯豐「旅遊萬全保」的計劃內,沒有包括因香港國際機場暫停航班登記服務而衍生的旅程延誤或取消,所衍生的現金津貼、更改行程費用或另購交通票費用等情況的賠償條款,亦會為受到上述事件所影響的客戶作出相應賠償。
公司表示,賠償流程及金額與現時保單條款中描述的「旅程延誤」相同,實際賠償金額則須視乎保單條款而定。該安排適用於在8月12日及13日上述事件前已經購買「旅遊萬全保」的客戶,並適用於從香港出發及返回香港的旅程。匯豐與AXA安盛亦會盡快將上述突發情況正式納入「旅遊萬全保」的賠償範圍內,為客戶帶來更全面的旅遊保障。
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